The Challenge
B2B e-commerce businesses often struggle with recovering lost sales and maintaining customer engagement post-purchase. Without automated systems, manual follow-ups are time-consuming, and many customers slip through the cracks.
How B2B E-commerce
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Recover Lost Sales & Drive Repeat Purchases in B2B E-Commerce
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The Needs
- Automated systems to re-engage customers after purchase
- Personalized offers sent at the right time
- A scalable way to drive repeat purchases without manual effort
The Solution
- Automate post-purchase email follow-ups with personalized offers and incentives using Pegaflow’s Emailing sequence.
- Use Pegaflow’s WhatsApp automation to send quick, direct, and personalized messages to customers for faster re-engagement.
- Leverage LinkedIn campaigns to target past customers for upselling or new product launches, increasing retention.
Favorite Features
- Emailing sequence: Automate follow-ups with personalized, behavior-triggered emails.
- WhatsApp automation: Send direct, automated messages to re-engage customers.
- LinkedIn campaign: Create multi-step campaigns to nurture post-purchase relationships.
The Impact
- Increased repeat purchases by up to 30% by automating customer re-engagement.
- Reduced manual follow-up time by 75%, freeing up time for other strategic tasks.
- Higher customer retention rates through personalized, timely communications.
FAQ! B2B E-commerce
Everything you need to know before using Pegaflow as a B2B E-commerce.
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How can I automate follow-ups with my customers?
With Pegaflow’s Emailing sequence, you can set up behavior-based follow-up emails that automatically send personalized offers and updates to customers based on their actions.
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Can Pegaflow help me engage customers on WhatsApp?
Yes, Pegaflow’s WhatsApp automation allows you to send personalized, automated messages to your customers, ensuring fast and direct engagement without manual effort.
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How can I increase customer retention through LinkedIn?
Pegaflow’s LinkedIn campaigns enable you to create multi-step campaigns that nurture relationships with past customers, offering personalized upsell opportunities or informing them about new products.
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What kind of results can I expect from using Pegaflow for post-purchase engagement?
By automating follow-ups and personalizing communication, Pegaflow users have seen up to a 30% increase in repeat purchases and a significant reduction in manual effort spent on customer re-engagement.
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